MATERIAL:
Miniatures are made in a biodegradable thermoplastic called PLA (Polylactic Acid) using 3D printing technology.
ACCURACY:
We offer approximately 70% resemblance to the actual photo.
CARE TIPS:
Miniatures are fragile and need to be handled with care. Avoid contact with liquids. Clean with a dry cloth
when required. If a part of the miniature breaks we recommend that you reattach the broken piece using a
little super glue and allow it to set.
SHIPPING & DELIVERY:
Your miniature will be ready to ship in 18-25 working days from the date of approval of the 3D rendered
image. We deliver selfie miniatures across India. Shipping & delivery charges are free for PAN India.
PROCESS & TIMELINE:
Step 1 - We need the following details:
1. Type of miniature - i.e
2. Size of miniature in inches
3. No. of people
4. Special Instructions, if any.
5. Photographs as per the instructions should be uploaded on the product details page
Step 2 - After the payment has been received for the order, The first design shall be sent to the customer via
provided WhatsApp for approval within 5-10 working days of initiating the order.
Step 3 - Upon approval of the CAD design, the model will be 3D printed and hand-painted. Depending on the
type and size of order this process can take approximately 10-15 working days.
Step 4 - The order shall be packed and dispatched to the address provided by the customer.
INSTRUCTIONS:
To make a 3D miniature, we require multiple photographs. Please see the instructions below to receive a high-quality product.
1. Please upload 3 clear and recent photographs in high resolution. One front profile, one left profile and
one right profile. We require a minimum of 3 but you may upload more.
2. Please ensure that the head is facing front and preferably the photographs are taken against a light
background.
3. Please avoid laughing in the photographs as this will change the facial features. A light smile on the face is nice.
4. If you would like a specific pose or costume please let us know in the special instructions box. Please
note that we may charge extra for this service.
FAQ:
Q: What material is the miniature made of?
A: The miniatures are made in a biodegradable thermoplastic called PLA.
Q: Are these replicas of the person?
A: No, 3D miniatures are not replicas instead they offer a little of a cartoonish aspect to the doll. We offer
an accuracy of approximately 70% to the actual photo.
Q: What if I don't have multiple photographs of the person I want to get a miniature made of?
A: In that case, we will have to see the photograph and decide whether it has enough data to proceed.
Q: How much time does it take to make 3D miniatures?
A: Miniatures generally take 30-45 business days.
Q: What is the minimum or maximum size I can get?
A: Due to the downscaling, little details can be very delicate and may be hard to print. It includes sensitive
parts like fingers pointed in the air, an arm away from the body or a prop such as a musical instrument.
These may break when printed on the smallest figurine so we would advise going up a size in some
circumstances. There is no restriction to the size you can make the miniature in, it could be from a few inches
to even a life-size model. You can get a custom size of your choice made as well.
Q: How fragile are the miniatures?
A: Due to the small scale and delicate details the miniature should be treated with care. Thin parts like the
fingers or accessories might break if they fall. Treat the miniature as you would a sculpture or painting.
Q: What is your Return/Refund/Cancellation policy?
A: Since all of our products are custom made, which are created and designed completely based on individual
customer preferences, we have a strict No Return/Refund/Cancellation policy. If you have paid your order
and was directly shipped to you broken or damaged during transport, please contact us within 24 hours of
receiving your product and we'll do our best in assisting you to correct the problem
3D MINIATURES - TERMS & CONDITIONS:
Please read the below terms and conditions carefully. Upon reviewing them and confirming your order you
acknowledge that you agree to the following terms.
1. As this is a custom-made product we do not accept cancellations, exchanges or returns/refunds, under
any circumstances.
2. Uploaded photos should be of high resolution with clear facial features. Similar to passport size photos
we require close up images of the front face along with left and right profile images of the face. The better
the images the more accurately we will be able to study and sculpt the miniature.
3. Accuracy of the model might decrease to approx 60% for smaller sizes.
4. For orders that are below 6 inches in size we will design/sculpt the head while the clothing and posture
will be selected from our existing catalogue.
5. We do not use facial matching software and since miniatures are a perspective based product customer
approval will be considered final and in the event accuracy is a dispute then Zestpics shall have final.
6. 3D printed miniatures usually look better in person than in images. Don't be alarmed if you think the 3D
the rendered image doesn't look like you. - Please keep in mind that 3D miniatures are not replicas and are
best viewed from a distance of at least 5 feet.
7. Color Variations could have a tolerance of +/- 20%
8. Requirement photos and their consequent 3D render, once confirmed cannot be changed. If there are any
specific changes from the base requirements they will be charged extra and the delivery date will
change according to the complexity of the change requested.
9. The 3D design render will be sent to the customer via email/WhatsApp, whichever is preferred, for their
approval. If there is no feedback or response within 48 hours, we shall proceed with the process after
which no changes/edits will be made.
10. A maximum of two rounds of revisions will be made, beyond which if the customer still requires
corrections, the price and delivery date will change.
11. Extra charges will be added if additional iterations / highly detailed features are required in the model.
This will be decided & communicated to the customer on a case-to-case basis.
12. Delivery timeline is approximately 30-45 business days from the time of order confirmation and is
subject to change from time to time based on the volume of orders in our production queue. All delivery
dates given by us are in good faith but we will not accept any liability to the customer for any delay in
delivery.
13. Our responsibility ceases as soon as the product leaves our store. We do not accept any liability for any
loss or for general, special or consequential damages arising out of shipping and delivery.
14. Shipping charges within India is free.
15. If the miniature is broken on arrival, please send us a mail along with a picture of the broken figure
within 1 day from the date of receipt. In such cases, the customer is requested to send the miniature
back (shipping charges to be borne by the customer), which we would fix and send back again.
16. All orders will be executed only on receipt of 100% advance payment.
17. While miniatures do not have any warranty they are a lifelong product if taken care of. Miniatures should
not be placed in direct sunlight and should be kept in dry/cool conditions. Regular cleaning with a dry cloth
is sufficient maintenance
18. We reserve the right to deny/ cancel an order even after it has been accepted with or without prior
notice to the customer due to issues that might arise out of production and technical difficulties. We will
not liable for any inconvenience incurred due to such cancellation.
19. Your discretion is advised before placing the order. In adverse cases of any claims on damages caused,
the maximum amount of charges that can be claimed is less than or equal to the charges/ payment
made by the customer for the product.
20. By using our website/service, you agree with the courts, India shall have exclusive jurisdiction in all matters
arising out of or related to this agreement or the use of our website/service.
21. Zestpics reserves the right to change the above terms and conditions from time to time without any
prior notice.